Technical Communicator | Project Manager | Change Practitioner | Information Architect
Brianka Morgan, PMP
Over the past decade, I have leveraged technical writing and analyst specialization to design documentation systems that make complex, regulated environments usable. I have also supported organizational change, cloud and IT systems, and regulated environments.
My Differentiator: Hands-on Depth
Let me tell you a very short story.
There was once a SME who was having trouble operating a basic appliance, and he made the comment
"I don't know what you can do if I can't."
I ended up fixing it.
Yes, I can write, but I can also troubleshoot technologies, approach problems with attentive senses, carefully define the problem, and find solutions where one thought there were none...and I can explain how I did it.
I have technical acumen, communication talent, learning and enablement ability, and an inquisitive mind.
Where My Work Has Landed...
Cisco Systems, Inc
Lexis Nexis Risk Solutions
Corning Life Sciences
Google External Workforce
State of North Carolina
Performing process analysis, documentation governance, and workflow standardization in cross-functional environments since 2014.
27%
Documentation backlog reduced within two weeks.
$16B organization
Governance documents created for a multi-billion dollar company.
GxP
Created GxP documents for federally regulated environment.
Section 508
Migrated documents to accessible, 508 compliant templates.
Education & Application
University of Mount Olive. Technical and Professional Communication Certificate.
- Principal investigator for 2014 - 2015 Writing Center mixed methodological study informed by rhetorical principles and concepts; presented findings at the IWCA Conference in Orlando, Fl in 2015. Early systems thinking development.
- Hand-on application of technical writing experience as Writing Coach (2011 - 2012) and Writing Center Coordinator (2013 - 2016), providing writing assistance and workshops for business administration and the sciences, including exercise science, biology, psychology, nursing, and other disciplines.
- Hands-on application of technical writing experience leading the creation of print, digital, and video marketing collateral
University of Mount Olive. Bachelor of Science. Art. $20k Merit Scholarship, $5k Honor Scholarship. Graduated 10% of class.
- Awarded Language and Literature Department work study opportunity, providing students tutoring for literature courses and writing.
- Awarded dual internship between Language and Literature Department and Art department, applying visual communication principles of design for the creation of a print literary journal, Trojan Voices.
North Carolina State University. Master of Science. Communication. Graduate Assistantship and $10k/year scholarship.
Certifications & Continuing Education
Project Management institute. Project Management Professional. (PMP
Project Management Institute. Certified Associate of Project Management. (CAPM)
Scrum Alliance. Certified Scrum Master (CSM) (Inactive)
Scaled Agile. SAfe 6 Agilist. (Inactive)
Microsoft. Azure AI Fundamentals.
IBM. Enterprise Design Thinking.